1. Delivery methods
OÜ Glasur Grupp offers the following options for receiving your order:
1.1. Pickup from a store
The customer may collect the ordered goods from any OÜ Glasur Grupp store. Store contact details and opening hours can be found in the Contacts section of the website.
When collecting the order, the customer must present the order number and a valid identification document.
1.2. Delivery by Venipak courier
Ordered goods are delivered to the address specified by the customer via Venipak courier service.
Delivery time depends on product availability and the destination address, and is typically 1–5 business days.
1.3. Pickup from a Venipak parcel locker
When placing an order, the customer may choose a convenient Venipak parcel locker for delivery. Once the parcel arrives, the customer receives a notification along with the locker’s unlock code.
2. Delivery terms
- The delivery fee is shown during checkout before the order is confirmed.
- The customer is responsible for the accuracy of the delivery information provided (address, parcel locker selection, contact details).
- If delivery fails for reasons attributable to the customer (incorrect address, parcel not collected from the locker in time, customer unreachable, etc.), the goods may be forwarded to the nearest OÜ Glasur Grupp store for repeat pickup.
3. Returning goods
3.1. Right of return
The customer has the right to withdraw from the purchase and return the goods within 14 days of receipt, in accordance with the Estonian Law of Obligations Act (consumer protection provisions).
3.2. Return procedure
To return goods, the customer must submit a return request by sending it to OÜ Glasur Grupp’s e-mail address.
Goods may be returned by:
- bringing them to any OÜ Glasur Grupp store, or
- sending them to the address specified by the company (return shipping cost is borne by the customer, except when damaged or incorrect goods were delivered).
3.3. Condition of returned goods
Returned goods must be:
- unused,
- in their original packaging,
- complete with all labels, accessories and documentation,
- accompanied by a valid proof of purchase.
3.4. Refund procedure
Refunds are issued within 14 days of receiving the returned goods and verifying their condition.
The refund is made to the same bank account from which the payment was made.
4. Damaged or incorrect goods
If the customer receives damaged, defective, or incorrect goods, OÜ Glasur Grupp will provide:
- a replacement,
- a refund, or
- a repair, where possible.
In such cases, OÜ Glasur Grupp covers the return shipping costs.
